Lead Generation
CPPG attracts customers through its network of sales agents consists of specialized energy-trained sales agents. CPPG provides training and affords sales agents with marketing tools and resources that it has we developed including; an enrollment platform in which they can track and manage prospective customers/ progress.
CPPG’s’ direct marketing approach targets eligible community solar customers, utilizing multiple channels including digital and print advertising and in-person representation at local events.
CPPG works with client to understand their overall off-take strategy, determine their project needs in a market, and develop a go-to-market offer for prospective anchors leveraging relationships to find long-lasting anchor customers who will benefit from community solar.
Enrollment
Our team performs and extensive quality control process as it onboards customers.
We confirm accurate customer data and bankable contracts and will correct any discrepancies as necessary.
We can also run credit checks, though this is less necessary with UCB.
Support
CPPG’s in-house Customer Support team provides best-in-class support to customers and has continuously met their goals to increase customer satisfaction and decrease response time. Our expert staff proactively communicates with customers, regularly update our online customer FAQ, and field customer inquiries via website case creation, chat, email and phone.
CPPG utilizes our Social Management Platform to collect, track and resolve all customer care cases. CPPG uses this feedback to improve our operating procedures, enhance automation, and provide a beat-in-class and constantly improving customer service.
Customer Engagement
Upon customer’s sign-up from community solar, CPPG continues to engage them with regular communications to let them know how their project is progressing, successfully bridging the gap between acquisition and management.
Maintaining communications ensures customers are familiar with their subscription and mechanics of crediting once their solar farm begins generating.
In addition to sending monthly customer statements, our Customer Support Team sends the following emails to customers to keep them engaged as projects are being built and throughout the lifetime of their subscription.
Welcome Aboard: Upon contract execution, CPPG sends customers detailed account information and a copy of their full executed contract
Project Updates: From sign-up to their first statement, we provide customers with regular status updates on the construction of their community solar farm.
Waitlist Status: If customers are waitlisted for a project, we send them email and print communications to keep them informed of their waitlist status.
Milestones: We keep customers engaged and informed of their cost savings and energy impact by celebrating their project milestones.
Monthly Statements
Once customers start receiving credits from their community solar subscription, CPPG will send statements monthly. UCB will require this service, through without an amount due.
Customers can also utilize the Solar management Platform to view their statement history and monitor their savings.
Subscriptions & Credit Management
Our Financial Operations team utilizes proven algorithms to size each customer’s subscription based on their needs and applicable regulations, and then undergoes a review process to ensure the utilities receive accurate customer allocation lists. CPPG executes a finely tuned process for adding, removing, transferring, and adjusting customer subscriptions.
CPPG monitors the utility’s credit transfers to ensure that the customer accounts are being properly credited in a timely manner. When we identify any credit transfer discrepancies, our team works with the utility to develop and implement solutions that maximize revenue to the project.